Making a Claim - Car Insurance


When making a claim, you need to notify us as soon as you are aware of the damage to, or loss of, your car. If you suspect theft, burglary, illegal conversion, arson or malicious damage, you must also notify the Police.

You must also complete a claim form as soon as reasonably possible.

Simply call us on 0800 PROTECT (0800 776 832) and ask for the Claims Department, or you can email us on

Car Insurance Claim Forms

We can post you a copy of the appropriate claims form, or you can download and print them off yourself using the following links:

Accident Claim Form
Stolen or Burnt Claim Form
Uninsured Third Party Claim Form

Please note that these forms are for making a claim on your car insurance policy; if you'd like to make a claim under your motorcycle insurance policy then please locate and download the appropriate motorcycle insurance claim form.

Car Insurance Claim Procedure

For more information on the procedure for making a claim under your car insurance, please read our FAQ "What is the procedure for handling car insurance claims?"

What Else?
Protecta Car Insurance Button

More information on what our car insurance policy covers you for is available by reading our Car Insurance Policy Wording, or viewing our Car Insurance FAQs.