NZ's specialist in car, motorcycle and classic vehicle insurance
New Zealand owned and operated, we’ve been protecting Kiwis for over 30 years.
When making a claim, you need to notify us as soon as you are aware of the damage to, or loss of, your car. If you suspect theft, burglary, illegal conversion, arson or malicious damage, you must also notify the Police.
You must also complete a claim form as soon as reasonably possible, and in any case within 30 days of becoming aware of the damage or loss.
If you were involved in an accident then here are some quick points to remember:
- Safety is paramount so secure the scene
- Do not admit liability
- Obtain the other vehicles details, including of the driver
- See if there were any witnesses
- Secure your vehicle
- Contact Protecta Insurance
Please note that the above list is just a guide, each accident scene is different. If there are any injuries, you must report the accident to the Police, and it’s important to obtain medical assistance if you suspect anyone may have been hurt. In general, the more information you can provide to us on the details of the accident, the faster we can have your claim settled, so try to make notes on everything while it is still fresh in your mind.
Simply call us on 0800 PROTECT (0800 776 832) and follow the prompts to lodge a new Motor Vehicle claim, or you can email us on claims@protecta.co.nz
We can post you a copy of the appropriate claims form, or you can download and print them off yourself using the following links and then simply send to Protecta via post, fax or email to the details providing on the form:
Please note that these forms are for making a claim on your car insurance policy; if you'd like to make a claim under your motorcycle insurance policy then please locate and download the appropriate motorcycle insurance claim form.
For more information on the procedure for making a claim under your car insurance, please read our FAQ
"What is the procedure for handling car insurance claims?"
More information on what our car insurance policy covers you for is available by reading our Car Insurance Policy Wording , or viewing our Car Insurance FAQs.