Privacy Notice - Protecta Insurance

 

Privacy Policy

We at Protecta Insurance New Zealand Limited are very conscious of our requirements and obligations under the Privacy Act.

We will not disclose any confidential customer information to a third party unless specifically authorised to do so (for example, during the processing of a claim).  You can rest assured that appropriate security levels are consistently maintained.  We use external consultants to regularly perform audits to ensure we are adhering to best practice guidelines for technology and procedures.  

We work closely with our business partners and underwriters to maintain the security and integrity of all information held, and we are very aware of the fact that the maintenance of client confidentiality is of utmost importance and is the cornerstone of our success.

Online payment security

To process a Credit Card transaction, you will be asked to provide the following information: Credit Card number, date of Credit Card expiration, Cardholder name, Security Code, and then confirm the amount of transaction. 

This cardholder information is entered directly into a secure, encrypted payments web page for authentication. This payments page is hosted by DPS (Direct Payment Solutions) who provide an encrypted electronic payment service that is certified secure by both VISA and Mastercard. They provide this service to 15,000+ merchants (including Protecta) and process over $20,000,000,000 worth of transactions every year.

Direct Payment Solutions Privacy Policy is available at the following location:DPS Payment Express Logo
http://www.paymentexpress.com/about/about_paymentexpress/privacy_policy.html

Upon authentication by your bank, DPS provides back to Protecta Insurance only an authorisation number, card type, card name and a ‘truncated’ card number.

Protecta Insurance does not hold or store your full Credit Card number at any stage.

Protecta also offers a Bank Account payment option.  This option is only available for paying the full, annual amount of your insurance premium, and it uses the DPS Account2Account service for processing the payment.

Similar to how the Credit Card option works, the Bank Account option also uses a secure, encrypted payment web page for authentication.  This is also hosted by DPS, and this service is certified by ANZ, ASB, BNZ, Kiwibank and Westpac.  You will be asked for your internet banking details, then to confirm the account you wish the payment to come out of as well as the transaction amount.

This information is verified by your bank, within the DPS system, and once the payment has been processed the confirmation of successful or unsuccessful payment is provided back to the Protecta website.

Protecta Insurance does not have access to your internet banking details at any stage.

If you would like to know more about our privacy policy, please contact our friendly customer service team during normal business hours for any queries you may have.

Phone:  0800 PROTECT (776 832)
Email:   customer.services@protecta.co.nz

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